Training Context & Overview

The function of government agencies requires a dual emphasis, where protection and service for citizens also requires enforcement of laws and policies. Many people simply react negatively to government control and don’t show appreciation for either the protection or the services the government offers. Regardless of specific function, most government agencies are open to criticism from the media and various groups within the community. Being able to diffuse defensiveness is a skill that can give government employees the power to reclaim more of the gratification of providing important services. More . . .

Client List

United States Department of Justice; The Smithsonian Institute; United States Postal Service; Indian Health Services (IHS); Oakland Housing Authority, Oakland, CA; Lincoln County Planning Department, OR; Multnomah County, OR; City of Portland, OR; Center for Families, Children & the Courts, CA; Los Angeles Superior Court. More . . .

Client Comments

“… more powerful and effective than any other communication technique I have seen.” “Sharon is able to adapt her speaking content to meet the specific topics and issues of each group.” “… establish rapport and build trust…” “ … the first communication workshop we’ve had that was not a run-of-the mill.” “Everyone, saw themselves and their behavior.” “ … could be applied to many of my most difficult work situations.” “ … a powerful experience for our department.” More . . .

Complete Information Packet . . .

The Institute for Powerful Non-Defensive Communication
Phone: 800-714-7334 or 510-655-8086 • Email: info@pndc.com
Powerful Non-Defensive Communication is a trademarked name. © 1994-2009 Sharon Strand Ellison