Training Context & Overview

Mediators are dedicated to facilitating conflict resolution outside the realm of adversarial process, which requires sophisticated communication skills. Because the mediator must be open and direct enough to invite trust, while neutral enough to avoid “taking sides,” the balance is extremely delicate. The ability to quickly diffuse defensiveness, along with asking questions that get at the deeper issues behind surface arguments are also crucial skills.  More . . .

Client List

Sharon's clients include the Association for Dispute Resolution of Northern California; the Kaiser Permanente, California annual statewide conference for Ombuds/Mediators; Santa Clara County Dispute Resolution Program; the Work/Life Center mediation team at the University of California, San Francisco, Medical School; and the Centre for Dispute Resolution, London, England. More . . .

Client Comments

I’m absolutely stunned by the power of the non-defensive process Sharon teaches.” “ … one of the best-attended conferences we have ever had.” “People felt excited and challenged …”  “ … immediate, successful application of your principles.” “… the ultimate language of conflict management.” “What amazes me is not just the incredible success, but also the speed and directness.” “ …mediations that are not only successful, but actually transformative.” More . . .

Complete Information Packet . . .

The Institute for Powerful Non-Defensive Communication
Phone: 800-714-7334 or 510-655-8086 • Email: info@pndc.com
Powerful Non-Defensive Communication is a trademarked name. © 1994-2009 Sharon Strand Ellison